Terms & Conditions
The website, Norfolk Home and Garden and you
This website, found under the www.norfolkplantsandgifts.co.uk URL, is operated by Norfolk Home and Garden and references to “we”, “us” and “our” shall be deemed to be references to Norfolk Home and Garden. References to “you” and “your” shall be deemed to be references to person placing an order via this website.
Placing an order
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact one of our customer service advisors before placing an order with us either by telephone on 01485-534509, or by email at: info@norfolkhomeandgarden.com .
By placing an order via this website you are making an offer to Norfolk Home and Garden to purchase the goods detailed in your order upon the terms described in your order.
Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Norfolk Home and Garden for the sale of our products will only exist once an order has been accepted, processed and despatched to you.
Your credit/debit card will be authorised when your order is placed and processed but you will not be charged for the value of the goods until the point that they are despatched to you. This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate.
Right to Cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.
Returns policy
If you are not entirely delighted with the products that you have chosen you may return them to us within 14 days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging; we cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used.
Returns Department
Norfolk Home and Garden, c/o Harrington Nurseries, 45 Burrettgate Road, Walsoken, Wisbech, Cambs PE14 7BN When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
Payment and taxes
We accept online payment in a secure environment by credit/debit card through WorldPay Ltd.
We currently accept Visa, Mastercard, Delta, American Express, Switch, Solo, JCB and Maestro. All transactions are shown in pounds sterling (£).
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate. The current rate of VAT is 15%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
Our guarantee to you
We endeavour to display through this website a large selection from our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket. The stock status for your order will also be notified to you on your order confirmation.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.
Delivery
Items from the Norfolk Home and Garden range can be delivered anywhere.
Your delivery charge will be calculated automatically as you order, dependent on size and weight of the consignment. If this is not clear, or you wish to ask a question regarding delivery, please email us at info@norfolkhomeandgarden.com with subject 'Delivery'.
Please allow up to 7 days for your delivery (usually takes 2-5 working days). If the item you require is marked 'Out of stock' but you would still like to place the order, please email us at info@norfolkhomeandgarden.com with subject 'Stock availability'.
Conformity of goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Many of our products are made from wood and these products in particular may vary slightly due to the grain of the wood. For the larger wood carvings it may be possible to email a photo of the specific item. Please email us at info@norfolkhomeandgarden.com for more information regarding this service.
Our details
Norfolkplantsandgifts.co.uk is a trading arm of: Norfolk Home and Garden, 32 High Street, Hunstanton, Norfolk, PE36 5AF, UNITED KINGDOM